Draycir – Product Lifetime Support Policy
As part of the ongoing development of our software, support for older software releases will be withdrawn.
We are committed to developing software with the highest levels of usability, in line with the latest changes in technology and legislation, whilst meeting customer requirements.
We recommend that users upgrade their software to the latest version.
PRODUCT VERSION | RELEASE DATE | CURRENT SUPPORT STATUS | END OF SUPPORT DATE* | UPGRADE PATH |
Spindle Professional 2009 | 30/06/2008 | Support ended | 01/09/2019 | Spindle Document Distribution v10 |
Spindle Professional 2012 | 25/06/2012 | Support ended | 01/09/2019 | Spindle Document Distribution v10 |
Credit Hound v4 | 03/09/2012 | Support ended | 01/09/2019 | Credit Hound V6 |
Spindle Document Capture v1 | 09/01/2014 | Helpdesk support | 01/10/2020 | Spindle Document Management v10 |
Spindle Professional v6 | 21/07/2014 | Helpdesk support | 01/10/2020 | Spindle Document Management v10 |
Credit Hound v5 | 01/12/2015 | Helpdesk support | 01/04/2020 | Credit Hound V6 |
Spindle Self Serve v1 | 04/07/2017 | Fully supported | No confirmed date | N/A |
Credit Hound v6 | 03/08/2017 | Fully supported | No confirmed date | N/A |
Spindle Document Management v7 | 12/09/2017 | Fully supported | No confirmed date | N/A |
Spindle Document Distribution v7 | 23/07/2018 | Fully supported | No confirmed date | N/A |
*If you are using a version that has reached end of life, we recommend that you upgrade to the latest version.
This may incur costs.
What does the support status mean?
NEW FEATURES | COMPATIBILITY SUPPORT | UPDATES | BUG FIXES | HELPDESK SUPPORT | REMOTE ACCESS | ||
FULLY SUPPORTED | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
HELPDESK SUPPORT | ❌ | ❌ | ❌ | ❌ | ✔ | ✔ | ✔ |
SUPPORT ENDED | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ | ✔ |